Pause an agent from having records assigned to them while they are out of the office.
Time off allows you to pause an agent from the object assignment over a set period of days without changing their active status or weight with the team(s) they are assigned to. This is useful when an agent is on vacation or taking time off for any reason.
- Click on Agents in the left-hand navigation
- Click into the box under the START TIME OFF column next to the rep you wish to pause from rotation
- Select the date that you wish to start to pause the agent from being assigned objects from Distributely
- Click into the box under the END TIME OFF column next to the rep you wish to pause from rotation
- Select the date that you wish the time off period to end, making the agent available to receive objects again.
Agents will be paused from 12:00 AM on the START TIME OFF date selected until 12:00 AM on the END TIME OFF date selected, so if an agent has a single day off (March 20th) their Start Time Off would be 3/20, and their End Time Off would be 3/21